indojayapoker Terms of Use

When you open an indojayapoker account, you enter into an agreement with us governing how our platform operates, what we expect from you, and what protections we offer. These terms of use apply to all users accessing indojayapoker via Android APK, iOS browser, or desktop, and cover account registration, deposits, withdrawals, gameplay, dispute resolution, and jurisdiction restrictions.

Our terms reflect industry standards for online gaming platforms while emphasising user data protection, account security, and regulatory compliance. We do not charge hidden fees, we do not alter odds retroactively, and we do not restrict withdrawals without legal cause. Our core commitment is transparency—you know what you are agreeing to before you join indojayapoker, and these terms remain publicly accessible at all times.

This page summarises our key terms, covering account eligibility, payment policies, account termination rights, and jurisdiction restrictions. For the complete legal document, visit our terms page in your account settings or contact our support team.

Account Opening and Eligibility on indojayapoker

We require all users to complete account registration before accessing any indojayapoker service. Registration begins with email and phone verification. You provide a valid email address, create a password, and confirm your phone number via SMS code. This step ensures we can contact you about account activity and send important notifications.

Next, we require KYC (Know Your Customer) verification. You upload a government-issued ID—Indonesian KTP, passport, or driver's license—and proof of address such as a utility bill, rental agreement, or bank statement. This mandatory verification complies with financial-sector regulations across all supported jurisdictions. We do not share your KYC documents with third parties except as required by law enforcement or regulatory authorities.

By opening an indojayapoker account, you represent that you have verified that our services are available where you are located, and that your use complies with local law. We do not offer services in jurisdictions where online gaming is prohibited or where our platform is blocked. If we detect that you are accessing indojayapoker from a prohibited jurisdiction, we may restrict your account or close it entirely. This is a legal requirement, not a service restriction.

Deposits, Withdrawals, and Account Balance

Withdrawals are subject to a review window—typically 24-48 hours—during which we verify that the withdrawal request came from your account and that no unauthorised access occurred. This is a compliance requirement and a fraud-protection measure. Once the review window closes without disputes, we process the withdrawal to your registered payment method. E-wallet withdrawals typically complete within hours; bank transfers depend on clearing schedules, usually 1-2 business days.

We reserve the right to place withdrawal limits as required by anti-money-laundering regulations. Large withdrawals or first-time withdrawal requests may trigger enhanced due-diligence checks. These checks do not prevent withdrawals—we process them concurrently with your request. We will contact you via email and in-app notification if additional verification is required.

If your account balance is used for gameplay—betting on Liga 1 matches, playing live-dealer games, or spinning slots—the balance updates immediately upon outcome settlement. We do not hold winnings or delay payment without legal cause. Your balance at any moment is the sum of all deposits minus all withdrawals and net gameplay results.

Bonuses and Promotional Terms

indojayapoker may offer promotional bonuses to new and existing users. Any bonus we offer comes with explicit terms—rollover requirements, game category restrictions, expiration dates—clearly stated before you accept the bonus. We do not mislead about bonus amounts or conditions. Bonuses are optional; you may decline a bonus offer without penalty.

Bonuses must be used according to stated terms. If a bonus has a rollover requirement (e.g., "use the bonus amount in gameplay 5 times before withdrawal"), you must complete this requirement before withdrawing bonus-funded winnings. We enforce these terms consistently and fairly. If you have questions about a bonus, our support team explains the terms before you claim it.

KYC Verification

Mandatory identity verification requiring government ID and proof of address to comply with financial regulations and prevent fraud.

Review Window

A 24-48 hour period after withdrawal request during which we verify the request is authorised and legitimate before finalising the transfer.

Rollover Requirement

A condition on promotional bonuses requiring you to use bonus funds in gameplay a certain number of times before withdrawing bonus-funded winnings.

Virtual Account

A unique bank-account number generated for your indojayapoker account at mobile banking, local payment, online payment, or e-wallet for receiving deposits.

User Conduct and Account Termination

We require all users to follow our account conduct policy. Prohibited activities include: using another person's account without authorisation, providing false identity information during registration, attempting to manipulate game outcomes or bypass our systems, creating multiple accounts to circumvent our policies, and abusing payment methods (e.g. chargebacks without legitimate reason).

If we discover prohibited conduct, we may restrict your account, freeze your balance, or close your account entirely. Any balance on a closed account is held for 90 days pending dispute resolution; after 90 days, unclaimed balances revert to our company account. We notify you of account closure via email with an explanation of the reason.

You may also close your own account at any time by requesting account deletion in your indojayapoker settings or contacting our support team. When you close your account, your balance is available for withdrawal subject to our standard review window. Closed accounts cannot be reactivated; you would need to register a new account if you wish to use indojayapoker again.

Dispute Resolution and Jurisdiction Notice

If you believe indojayapoker has acted in breach of these terms, or if you have a complaint about your account, contact our support team immediately via in-app chat or email. We investigate disputes and respond within 5 business days. Most disputes are resolved through discussion and clarification; if dispute resolution fails, we may escalate to independent arbitration.

indojayapoker services are available only where local law permits. We do not operate in jurisdictions where online gaming is prohibited. By opening an account, you confirm that you have verified the legality of our services in your location. Our services are subject to the laws of the jurisdictions where we are licensed and authorised to operate. Any disputes arising from your use of indojayapoker are governed by these jurisdictions' laws, not by your local jurisdiction.

We update these terms periodically to reflect changes in our service, regulatory requirements, or operational practices. We notify you of material changes via email and in-app notification at least 30 days before the changes take effect. Continued use of indojayapoker after the effective date of updated terms constitutes your acceptance of the new terms.

Data Protection and Account Security

We protect your account data through industry-standard encryption (in transit and at rest), secure server infrastructure, and restricted access controls. Your personal information is stored separately from gaming data and is accessed only by compliance and support personnel as needed. We do not sell your data to third parties. We do not use your KYC documents for marketing or any purpose outside account verification and regulatory reporting.

You are responsible for protecting your indojayapoker password. We recommend using a strong password—at least 12 characters with mixed case, numbers, and symbols—and changing it every few months. Enable two-factor authentication (SMS code or authenticator app) for additional security. If you believe your account has been compromised, reset your password immediately and contact our support team.

These terms bind you and indojayapoker equally. We cannot alter these terms to your disadvantage without your consent, except as required by law. We remain committed to operating indojayapoker with transparency, fairness, and user protection as guiding principles across all supported jurisdictions—from Jakarta to Surabaya, Bandung to Medan, and everywhere indojayapoker services are legally available.